Cancun Catamaran Tour: Sailing Excursion to Isla Mujeres

Description said possible sailing. Well, when we got there no sails even on the boat. So motor only. On the ride back, transportation was 20 mins late and made us cross the road to the van that was parked in a travel lane. Was pretty sketchy. Tour and crew were pretty good though.

I was happy with the pick up and return

I enjoyed the trip and the crew were very attentive. The documentation told us to wear a mask on the transport to the dock and to bring flip flops for the boat. Both these things are wrong. Masks are no longer required and we were not permitted to wear ANY shoes on the boat (Something I did not like. A bit unsanitary that!). We were to meet our boat a 4 PM after the lunch on the beach but the boat didn't turn up until 4:25 ...but no one was there to tell us it was delayed (apparently because the golf cart trip was running late). Better organization is required when plans change.

Staff was very helpful, polite and puts you at ease immediately. I was very happy the the service. They have your back and that made me feel safe.

Happy Tours sells a third party product and provides transportation to and from the excursion starting point. They lacked a bit of organization in the drop off/ pick up before and after the actual excursion, but remedied quickly. Don't waste your money on the extra fee for the golf cart tour. Its only 45 minutes and you don't get any appreciable time at punta sur.

My entire trip was absolutely amazing. Great customer service to and from every excursion. I highly recommend.

We purchased the round trip airport to hotel transfer and the catamaran experience to Isla Mujeres. The pick up in front of our hotel for the excursion was fine. When we got to the catamaran, there was constant upselling by trying to sell us on a “nicer boat” and then selling a cash only add on for golf carts for a 45 minute ride. The boat crew was great but we stopped and towed another broken down boat while on our excursion that added over an hour to our time and we missed our scheduled dinner. Overall, we enjoyed the excursion but I have to only give a 2 due to our airport transfer we purchased from Happy Cancun. We purchased a round trip private transfer from the airport to our hotel and back. Initially, at the airport went ok, but it took almost an hour to get our shuttle. The driver was nice and took us straight to the hotel but dropped us off at the wrong hotel within our complex at Iberostar, even after we told him the correct one so we had to rent a shuttle to get to the right one with all of our bags. The worst experience though was we received email confirmation on our return trip to the airport but the morning of our return, they never showed. After they were 15-20 minutes late and we’re waiting out front to hurry to the airport, we called and they told us that they made a mistake and they didn’t have a driver to come and get us. We had to scramble and found a taxi but spent over $100 to get to the airport just in time so we didn’t miss our flight. They refused to refund the entire amount we paid but only the half that they didn’t provide any service for anyways. We had a very poor experience and they seem like a small company that is just really disorganized so do not trust them to get you where you need on time. I would strongly suggest using a more reputable company and we will not be using Happy Cancun for any future trips to Cancun.

Very prompt and courteous drivers