Chichen Itza Tour from Cancun: Mayan Ruins, Cenote and Valladolid

Happy tours was great for booking. No issues. Any questions all you have to do is call and they will help you no problems. Definitely use their service again.

Overall great experience; they showed up right on time to pick us from and to the airport.

Everything went perfect as planned. Minod delay at pickup time but overall very enjoyable and much much better thane expected after reading TripAdvisor bad reviews of many other different Tour companies. I would highly recommend HappyTours to anybody who wants to do a tour in Cancún area.

Overall, it was great to see Chichen Itza and the cenote at Hibuku. This tour is an extremely long day due to the distance that you need to travel. We were gone 13 hours from our resort from start to finish. There were a few things that I feel Happy Tours could have done better….first, they were 15 min late for pickup. It would have been nice to get a text or call to advise that driver was running late. Second, they did this big song and dance about how it was so important to have biodegradable bug spray and sun lotion for the cenote so we spent $25 to buy it from the tour guides. When we got dressed and put all this stuff on for cenote, the people at the cenote make you shower it off BEFORE you get in the cenote….so what was the point of having to purchase this stuff. Third, the lunch was ok but we felt rushed. And Fourth, the advertised Open Bar is only a couple drinks during lunch, which was all of 30 min. On other tours I have been on, open bar means they provide drinks throughout the whole tour. In fact the last time I did this tour 4 years ago, they had water and beer available on the bus and throughout the day. This tour does not provide anything except during the 30 minute lunch time. With all that said, the tour guides were very knowledgeable and shared lots of information with a little humor baked in. I would probably try another tour outfit next time based on the 4 points above. I was expecting more based on my prior experience.

Everything was great start to finish! Sam and Gustavo were amazing guides, they made the whole experience fun and educational. Lunch was great. We were entertained basically the whole time. Luis did a great job with the driving. It was smooth sailing. Every activity was organized perfectly which made it easier to relax. You don't have to plan or think about what's next. They do the planning and you relax and have fun.

Great service, didn't get to do one of my tours due to weather conditions but they communicated very well and kept me up to date on everything. No issues with refunded. Airport pickup was prompt and without any hassle. Would highly recommend

Tour guide was great, however the tour was too long. 12 hours from pick up to drop off. .

Our guide and driver were excellent, the bus comfortable and air-conditioned as advertised. All went beyond our expectations, as the guide, Gabriela, offered just the right balance of information and humour. Chichen Itza was awesome though it was the Cenote at Hubiku with the amazing lunch buffet that was the highlight for us -- as vegetarians we thought it wouldn't be very exciting but it was varied and delicious! And the final though brief visit to Valladolid was wonderful with more tequila tasting and clean bathrooms, plus vendors selling delicious nuts outside the bus. If we had one suggestion, it might be to lengthen the stop in Valladolid -- although after a very long day it was also just right. We even caught Mexican dancers in the square! I would've loved to visit the chapel, so our next trip -- always save something, so you'll return, as the saying goes. We were so happy we'd booked with them! Help build this Happy company -- we love their professional and friendly service!