Captain Hook Tour

Happy Tours was fine. The Taco Tour. which we have been on before skipped one restaurant. They said they closed. Also, limited time at the park. At the park we only had Charro's. There were many better desert options. Overall, it was fun and a good tour.

This was the best part of my trip honestly!!! Everything was as described! The food was amazing! The guides from our bus route were awesome and very informative! I will definitely be booking with you all again!!!

They canceled the day of.

Easy to book, easy to find your driver, and easy to change your booking with many flight changes! The drivers were great too .. gave their favourite Cenotes and let us stop to get some stuff at the convenience store.

We purchased the round trip airport to hotel transfer and the catamaran experience to Isla Mujeres. The pick up in front of our hotel for the excursion was fine. When we got to the catamaran, there was constant upselling by trying to sell us on a “nicer boat” and then selling a cash only add on for golf carts for a 45 minute ride. The boat crew was great but we stopped and towed another broken down boat while on our excursion that added over an hour to our time and we missed our scheduled dinner. Overall, we enjoyed the excursion but I have to only give a 2 due to our airport transfer we purchased from Happy Cancun. We purchased a round trip private transfer from the airport to our hotel and back. Initially, at the airport went ok, but it took almost an hour to get our shuttle. The driver was nice and took us straight to the hotel but dropped us off at the wrong hotel within our complex at Iberostar, even after we told him the correct one so we had to rent a shuttle to get to the right one with all of our bags. The worst experience though was we received email confirmation on our return trip to the airport but the morning of our return, they never showed. After they were 15-20 minutes late and we’re waiting out front to hurry to the airport, we called and they told us that they made a mistake and they didn’t have a driver to come and get us. We had to scramble and found a taxi but spent over $100 to get to the airport just in time so we didn’t miss our flight. They refused to refund the entire amount we paid but only the half that they didn’t provide any service for anyways. We had a very poor experience and they seem like a small company that is just really disorganized so do not trust them to get you where you need on time. I would strongly suggest using a more reputable company and we will not be using Happy Cancun for any future trips to Cancun.

We had a great time on the boat snorkeling, and the staff was amazing. We do think the north island and golf cart tour was a waste of time. The private beach was fantastic.

El servicio y los conductores son muy amables, todo muy bien.

Booked a Xcaret Plus Tour over the phone and the whole process was really smooth, and slightly cheaper than booking at the hotel. Definitely would use again.